Services Offered

The Helpline is a listening and referral service that aims to encourage people to speak openly and to validate their concerns regarding situations they feel are unacceptable. Victims of harassment, abuse or discrimination, as well as witnesses of such situations, will find on the Helpline a listening ear who will help them identify options to remedy the situation. The helpline’s operators will not pass judgment or underestimate the seriousness of the allegations.

Services Not Offered

The Canadian Sport Helpline is not a crisis line. For all urgent situations requiring immediate intervention, contact 9-1-1 or Crisis Services Canada (https://www.crisisservicescanada.ca/en/)

At this time, the Helpline does not have a mandate to process complaints on behalf of users or take action on the information reported to operators.

However, as part of the implementation of the new independent safe sport mechanism announced by the Government of Canada on July 6, 2021, the Canadian Sport Helpline will expand its role to:

  • serve as first triage level for complaints admissible to the new mechanism;
  • refer admissible clients to professional support services such as mental health resources or legal aid; and
  • help complainants who need assistance with the completion of the online complaint form.